Frequently Asked Questions
How long does it take each pizza to cook?
At full capacity we can do 4/8 plates per minute but we always work to the timeframe you have given us.
How big are the horseboxes?
Height - 3m
Length - 3m
Width - 2m
Please check there are no height restrictions at your venue as well as any roads leading to, also checking there is adequate width and turning circle.
How much is your deposit?
To secure your booking date requires a 50% deposit upfront, the remaining 50% needs to be paid 3 weeks prior to the event date. You can pay this via bank transfer or payment link.
When is the remaining balance due?
The remaining balance as well as the final booking form is due three weeks prior to your event date. The final booking form will be sent out with your booking confirmation via email.
Do you require electricity or water?
Yes we require a normal 3 pin plug. We have extension leads. We do not require water.
When will you arrive / How long does it take you to set up?
We like to arrive 1-2 hours prior to the event time.
How big are your pizzas?
Our Neapolitan pizzas are 10" which is always what we base our original quotation on. If you are working within a budget we can reduce the pizza size to 8" or even 6" to accommodate this.
Are there any additional costs?
No. We factor fuel, etc into the price per head, so that is all you pay!
Can you design us a menu?
Yes, we often customise and add additional topping choices for our customers, if you can't see what you are looking for let us know.
What do you serve your pizzas in?
Depending on your menu choice, either recycled kraft pizza boxes or paper plates.
What is your cancellation policy?
Your deposit is fully refundable if you cancel 12 months or more prior to your event date. We understand that things happen which are sometimes out of our control, therefore, If you do have to cancel within 12 months or less of your event date we will allow you to change the date for another date of your choosing within 12 months of your cancellation.
How far will you travel for an event?
We cover the entirety of the UK and have proudly tossed our Neapolitan pizzas far and wide in all corners of the united kingdom. Saying this we may at times have to put a minimum order in place dependent on the distance required.
When do I have to confirm numbers?
We get lots and lots of wedding bookings which we love. This can, however, leave the bride and groom unsure on the initial number to book for. We always advise booking with a conservative amount as once you have booked you can't round down but you can always round up. The remaining 50% of your payment is required 3 weeks prior to your event date which allows you to have received all your RSVPs and have a fixed number set.
Do you cover allergies?
We cannot guarantee any allergies, however, we do serve for intolerances. Please speak to our team.
Do you clear waste?
If you require us to remove the waste, please let us know and we can add this on to your invoice